Your Pack Shipment
Packages are generally dispatched within 10-20 days after receipt of payment and are shipped via our preferred carrier with tracking and drop-off with signature. Please contact us for a shipping quote, so we can get the most up to date and accurate rates at the time your order is placed. Whichever shipment choice you make, we can provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We ship to all across the United States. If you have any questions on your shipping location please contact us.
Frequently Asked Questions
When will my order ship?
Processing time will vary based on model ordered. Production and delivery times are usually within 10 days, however production schedules can vary so please allow up to 20 days for delivery.
What shipping methods do you offer?
Our standard shipping carrier may vary depending on location and carrier schedules. We may use Fedex, UPS or YRC. You may receive a shipping confirmation email with tracking information once your order is shipped. You may use this tracking information to track the status of your order at any time. Please advise when placing your order if you require special shipping.
Please make sure ship-to address can receive truck deliveries.
Do you ship to P.O. Boxes?
Unfortunately, we cannot ship to P.O. Boxes. Our carriers require a physical address for shipment delivery.
Do you ship to residential addresses?
We can ship to a residential address for an additional charge. Please also make sure you can receive truck deliveries.
How long will it take to receive my order?
Delivery time for orders shipped via our preferred carrier will vary by your location, but generally speaking, you will receive your order in 10-20 days once the order ships (excluding Saturday, Sunday, & holidays). You may receive a shipping confirmation email with tracking information once your order is shipped. You may use this tracking information to track the status of your order at any time.
What do I do if my package was damaged in shipment?
We take every measure when preparing your order for shipment to ensure your products arrive safely. In the event your package is damaged by the carrier, please contact us immediately (within 48 hours of receipt of package) via our contact page. Please also ensure that it is noted on the delivery receipt that the shipment is damaged. Failure to mention of damaged goods on the delivery receipt may result in denial of damage claim by the freight carrier.
It is important that you keep the box and all packaging material so that we can expedite the process with the carrier and ensure a speedy product replacement. Failure to keep packaging material and provide timely notification will only delay the process and may result in denial of damage claim by the freight carrier. Please be prompt - we are here to help!
Please see our full returns policy on our returns page.
I still have questions.
Should you have other questions or concerns about these shipping policies, please send us a message via our contact page.
